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China & Asia |
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Europe Escorted |
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Europe Cruises |
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Terms & Conditions (China &
Asia) |
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Reservation |
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Deposit:
A deposit of $300 per person is required at the time of confirmation of the reservation.
Reservation will automatically be cancelled if the deposit is not received by Ritz
Tours within 7 days after confirmation of the reservation.
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Final Payment:
Final payment of the total tour fare is due 60 days prior to your departure date.
If payment is by credit card, we will charge the balance at the time of ticketing
(approximately 30 days prior to departure date). If your payment is not received
by the due date, the reservation will be subject to cancellation and deposit will
be forfeited.
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Exceptions to above:
Hot Deals, city packages, and some customized packages require full payment of the total tour fare to be received by Ritz Tours within 7 days after confirmation of the reservation, unless otherwise noted.
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Cancellation |
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The following fee will be assessed per person accordingly when you cancel your reservation:
* $100: 120 or more days prior to departure.
* $200: 60 - 119 days prior to departure.
* $300: 30 - 59 days prior to departure.
* $500: 15 - 29 days prior to departure.
* $1000: 3 - 14 days prior to departure.
* Tour Fare: Within 48 hours prior to departure & no
shows on day of departure.
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Written notice of cancellation must be received by Ritz Tours either by mail, fax,
or email. Oral cancellation by phone will not be acceptable.
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In addition to the above stated cancellation charges, if ticket for airlines, cruises
or trains have already been issued or final confirmation has been received at the
time of cancellation (regardless of number of days prior to departure), the traveler
will be as sessed an additional airline, cruise line, or train cancellation penalty
and service charge pursuant to the supplier's rules and regulations.
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Ritz Tours reserves the right to issue airline tickets immediately upon receipt
of your tour deposit.
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Tour Fare Includes |
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Travel Protection Insurance Plan:
When you confirm a reservation and final payment is received by Ritz Tours for a
scheduled group series at least 60 days prior to departure, as stated above, Ritz
Tours will provides full coverage of your vacation travel through AIG Travel Guard,
a 3rd party insurance carrier, at no additional charge, exceptions: city packages,
online specials or any other promotions. We also offer an optional protection plan
at your own expense, when we receive your final payment inside of 60 days prior
to departure.
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Air Transportation:
* For passengers departing from either Los Angeles (LAX) or San Francisco (SFO),
a round trip international economy class air ticket will be included with the tour.
* Please consult your travel agent or Ritz Tours regarding the US domestic add-on
airfare if you are departing from cities other than Los Angeles or San Francisco.
* Air routing is at the discretion of Ritz Tours for all of our tour packages.
* Clients purchasing their own USA domestic air add-ons do so at their own risk;
Ritz Tours reserves the right to change international airline used.
* All taxes and surcharges associated with airline tickets are subject to change
at any time during the year. Clients are responsible for any such extra charges
should they occur.
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Hotel Accommodations:
* Hotel accommodations are based on two adults sharing one twin bedded room, double
occupancy.
* A customer who travels alone is required to pay a single supplement rate. A single
room is subject to availability based on prior request at an additional cost.
* When the hotel listed in the brochure is not available, a similar category hotel
will be substituted without prior notice.
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Meals:
Meals will be provided in hotels, local restaurants or on board domestic or international
flights as specified in the itinerary.
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Sightseeing:
While the sightseeing program is specified in the itinerary, its final arrangements
will be determined by the local tour escort based on local circumstances which are
beyond the control of Ritz Tours, such as weather, acts of God, dangers, incidents
at sea, fire, breakdown in machinery or equipment, acts of government or authorities
and wars under local condition. However, we will adhere to the original itinerary
as accurately as possible.
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Admissions / Entrance Fees:
All necessary main entrance fees for the programs or places mentioned in the itinerary
will be included.
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Single Entry China Visa (Premiere Only):
For US passport holders, when you book any scheduled group series in this brochure,
a regular single entry China visa with validity of 90 days from the issuance date
and good for a stay of up to 30 days in China will be included.
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Tips (Premiere Only):
Gratuities to local city guides, drivers, and porters while in China are included.
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Fuel Surcharge:
Amounts listed are included as of July 1, 2008. Fuel surcharges are subject to change
by the airlines at any time.
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Tour Fare Does NOT Include |
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Airfare from your hometown to the gateway city, air ticket tax, airport taxes; tips;
any charges levied by local state, federal or national government agencies or airlines;
meals not mentioned in the brochure; insurance premiums; charges arising from deviation;
any expenses due to delay or changes of schedule, overbooking of accommodations,
default of any third parties, sickness, weather, strike, acts of God, acts of terrorism,
force majeure, acts of government's civil disturbances, war, quarantine, customs
regulations, epidemics, criminal activity or for any other cause beyond Ritz Tours'
control; any personal charges such as visa fee, excess baggage charges, phone bills,
postage, laundry, drinks, etc.
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Tips (Deluxe Only):
Please note that gratuities are not included in your tour cost. They are customary,
and their purpose is to encourage and reward quality service. Our tour conductors,
local guides, drivers, hotel porters and other service personnel do their utmost
to make your trip smooth and pleasant. Gratuities are a way of showing your appreciation
and also constitute a large part of their monthly income. However, tips are NEVER
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Ritz Tours suggests tipping in the following manner (expressed in US dollars):
* Local guide -
US$2 per person per day given at the end of the stay in each city. The Ritz
Tours national guide shall collect this on the local guide's behalf on the last
day in each city.
* Local driver -
US$1 per person per day given at the end of the stay in each city. The Ritz
Tours national guide shall collect this on the local driver's behalf on the last
day in each city.
* Ritz Tours tour leader -
US$4 per person per day given at the very end of the tour in Mainland China.
It is our suggestion that you place your tip in an envelope and give the envelope
to the Ritz Tours tour leader the evening of your farewell dinner.
* For the Yangtze River Cruise -
tipping is separate from the above. For recommended amount, please refer to the
cruise company information sheet, available on board.
Again, thank you for choosing Ritz Tours as your Partner-in-Travel. We are confident
that your trip will be happy and rewarding. If you need further information, please
contact your travel agent or Ritz Tours.
We wish you - yi lu shun fong, - our way of saying Bon Voyage! |
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General Conditions |
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Unused Tour Features:
Any unused tour features either on air transportation or for land arrangements are
not refundable or exchangeable.
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Tour Price Guarantee:
* All tour prices are in US dollars and are based on tariffs and rates of currency
exchange in effect at the time of printing. These rates are subject to change as
deemed necessary and fair by Ritz Tours.
* Your tour price is guaranteed once Ritz Tours has received your full payment.
Only currency surcharges, flight schedule changes which require additional nights
and cost to be added to the package will result in an assessment to each passenger.
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Departure Guarantee:
When the total number of tour members should fall below ten persons, Ritz Tours
reserves the right to cancel the tour or operate as a locally hosted tour.
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Health:
* To ensure the smooth operation of the tour, Ritz Tours recommends that travelers
be in good health. Please consult your physician regarding your wellness and ability
to travel long distances. Any physical or mental disability which requires special
treatment or attention must be reported to Ritz Tours at the time of reservation.
Ritz Tours will make reasonable efforts to accommodate the special needs of disabled
participants, but is not responsible for any denial of services by carriers, hotels,
restaurants, or other suppliers. Tour buses are not equipped with wheelchair ramps.
Wheelchairs and walkers cannot be carried on tour busses, due to space limitations.
We regret that we cannot provide individual assistance to a tour member for walking,
getting on/off tour busses and other transportation vehicles, or other personal
needs. A qualifi ed travel companion must accompany travelers who need assistance.
* Ritz Tours reserves the right to exclude passengers who are physically or mentally
unfit to undertake long trips, in the interest of the whole tour group.
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Baggage:
* Baggage is at owner's risk throughout.
* For up to date baggage allowance restrictions, always check with the appropriate
airline for the latest regulations.
* Baggage allowance varies by airline and is subject to change at any time; Some
airlines may impose additional charges if you choose to check in any baggage. Please
contact your airline or refer to its website for detailed information regarding
your airline's checked baggage policies.
* Baggage allowance in China or Thailand domestic fl ights is restricted to one
piece only and not to exceed 44 lbs.
* Excess baggage charge and insurance is at the owner's responsibility.
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Tour Manager:
A tour manager throughout China is automatically included in China programs when
the group has more than 10 persons. Hong Kong and Asia programs are locally guided.
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Deviation Charge:
There will be a US$50 per person service charge for any deviation from the tour.
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Travel Documents / Tickets:
In general, all travel documents will be sent to you 21 days prior to departure
via 2nd day priority. Overnight delivery can be arranged at additional cost. If
we obtained the entry visa for you, the passport will be sent with the travel documents.
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Change Fee:
One change is allowed free of charge after your reservation is confirmed, based
on availabity. US$50 will be charged for each of the subsequent changes. Once documents/tickets
have been issued, no change is permitted.
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Passport:
All customer's passports must be valid for at least 6 months from the return date
of your trip. Please consult with your travel agent if you have a non-US passport.
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Visa:
* No entry visa required for US passport holders going to:
Thailand (up to 30 days),
Japan (up to 90 Days),
Singapore (length determined at the discretion of immigration
officer)
* Entry visa required for US passport holders going to China, Cambodia, Vietnam
and India.
* To apply China visa, simply mail original passport along with one passport size
2" X 2" color photo and completed China visa application form to Ritz Tours at least
45 days prior to departure.
* We will keep your passport (with the entry visa) to be sent along with your travel
documents. If you require your passport sooner, please enclose additional $15 check
so that we can send it back immediately upon its return from the embassy.
* If you are applying for your own visa, a copy of your passport and entery visa
should be sent to Ritz Tours. All document and tickets will be issued under your
passport name.
* Ritz Tours is not responsible when you are denied entrance for any reason at any
foreign country, even if you have a valid passport and visa.
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Late Bookings:
Last minute booking (within 60 days prior to departure) is subject to availability,
will be assessed a $50 per person surcharge and taken only with full payment.
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Charge for Children:
For children 11-year-old and under, if they share a room with 2 adults and not ask
for extra bed, the cost is 75% of a regular adult price; if they need a bed in the
same room with 2 adult(s), the cost will be 90% of the regular adult price. Children
12 and older will be charged at the regular adult price.
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Shopping:
To meet your shopping needs, certain shopping stops during the tour have been arranged
by the local handling agency. Although Ritz Tour's tour directors will be happy
to assist you with any shopping requirements, we do not take any responsibility
for any items purchased at shops on the tour. Any after sales correspondence - must
be between the customer and the shops.
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Detailed breakdown of applicable air taxes & fees:
Federal Taxes and Fees: $64 ~ $115
China Domestic Airport Taxes: $22 ~ $55 (For China Only)
September 11th Security Fee: $2.50 ~ $10
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Client Privacy |
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Ritz Tours will not discuss or disclose any details of our clients' trip with any
third party other than the clients' authorized agent, the airlines, hotels, and
land & cruise operators.
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Availability of tour packages at listed prices in this brochure is limited. For
the most up to date prices, please check our website www.ritztours.com.
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Responsibility |
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Ritz Tours, as tour operator, acts only as an agent for contracted services. All
travel arrangements included in this trip are made on participant's behalf upon
the express condition that neither Ritz Tours nor its agents shall be liable or
responsible in the absence of its (or their) negligence for any direct, indirect,
consequential harm, or irregularity of any kind which may be accessioned by reason
of any act or omission of any person or entity, including without limitation, any
act of negligence or breach of contract of any third party such as an airline, train,
motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing
provider, local ground-handler, restaurant, etc., which is to or does supply any
goods or services for this trip. Participant understands that Ritz Tours neither
owns nor operates such third party suppliers and accordingly agrees to seek remedies
directly and only with those suppliers and not hold Ritz Tours responsible for their
acts, omissions or commissions. Without their limiting the foregoing, Ritz Tours
and its agents are not responsible for any losses or expenses due to delay or changes
of schedule, over booking of accommodations, default of any third parties, sickness,
weather, strike, acts of God, acts of terrorism, force majeure, acts of government's
civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity
or for any other cause beyond its control. All such losses or expenses have to be
borne and paid for by the participant.
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Ritz Tours accepts no responsibility for value, reliability, quality or authenticity
of any goods purchased while on tour or for any mailing, freight or shipping arrangements.
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Ritz Tours reserves the right to decline, to accept, or retain any person as tour
participant, should such person's health, mental condition, physical infi rmity
or general deportment impede the operation of the tour or the rights, welfare or
enjoyment of other tour participant.
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Ritz Tours reserves the right to substitute hotels, and alter the itinerary, withdraw
any tour and make any desirable alteration for the convenience of the operation
of tours.
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Ritz Tours reserves the right to cancel the tour prior to departure for any reason.
Liability for such cancellation is limited to full refund of money received by Ritz
Tours, and this will constitute full settlement with the tour member.
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All tour fares shown are based on the present value of foreign currencies in relation
to the U.S. dollars in effect on July 1, 2008, and in current tariffs on the same
date and are subject to change. For the Chinese currency, we have used $1 = 6.5
RMB. In China, costs are quoted by the Chinese handling travel agency in US dollars.
However, the Chinese handling travel agency reserves the right to alter or adjust
its costs. In the event that the Chinese handling travel agency increases the cost
of any service within China, tour fares are subject to adjustment. The Chinese handling
travel agency has sole and exclusive control over the operation of all tours in
China. The Chinese handling travel agency reserves the right to make alterations
or adjustments in the itinerary as to destinations, transportation, accommodations
and all other services. Neither Ritz Tours nor any subsidiary or affi liate of Ritz
Tours shall be responsible for any such alteration made by the Chinese handling
travel agency.
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Baggage is carried at owner's risk and baggage insurance is recommended. Ritz Tours
is not responsible for loss, theft, damage or delay to passenger's luggage.
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Ritz Tours is not responsible for typographical or printing errors or omissions
in this brochure.
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Ritz Tours accepts no responsibility for cost, which may occur as a result of a
participant failing to secure adequate insurance coverage, which coverage is highly
recommended. Generally, your health insurance does not cover expenses outside the
USA.
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Ritz Tours is not responsible for participant's visa or passport requirements, nor
will a refund of unused services be made, nor reimbursement of any additional expenditure
if a participant is denied entry to a country for this or any other reason.
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The general conditions under which you agree to utilize the services of Ritz Tours
may not be amended in any way, except in writing, by an authorized offi cer of Ritz
Tours. By utilizing the services of Ritz Tours, you agree that the exclusive venue
for all claims shall be the County of Los Angeles, State of California, and such
claims shall be determined according to the laws and jurisdiction of the State of
California.
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The issuance of tickets and vouchers shall be deemed to be consent to the above
terms and conditions.
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Terms & Conditions (Europe Escorted Series) |
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Reservation |
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Deposit:
A deposit of $300 per person is required at the time of confirmation of the reservation. Reservation will automatically be cancelled if the deposit is not received by Ritz Tours within 7 days after confirmation of the reservation.
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Final Payment:
Final payment of the total tour fare is due 60 days prior to your departure date. If payment is by credit card, we will charge the balance at the time of ticketing (approximately 30 days prior to departure date). If your payment is not received by the due date, the reservation will be subject to cancellation and deposit will be forfeited.
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Exceptions to above:
Hot Deals, city packages, and some customized packages require full payment of the total tour fare to be received by Ritz Tours within 7 days after confirmation of the reservation, unless otherwise noted.
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Cancellation |
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The following fee will be assessed per person accordingly when you cancel your reservation:
* $100: 120 or more days prior to departure.
* $200: 60 - 119 days prior to departure.
* $300: 30 - 59 days prior to departure.
* $500: 15 - 29 days prior to departure.
* $1000: 3 - 14 days prior to departure.
* Tour Fare: Within 48 hours prior to departure & no shows on day of departure.
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Written notice of cancellation must be received by Ritz Tours either by mail, fax,or email. Oral cancellation by phone is not acceptable.
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In addition to the above stated cancellation charges, if ticket for airlines, cruises or trains have already been issued or final confirmation has been received at the time of cancellation (regardless of number of days prior to departure), the traveler will be as sessed an additional airline, cruise line, or train cancellation penalty and service charge pursuant to the supplier's rules and regulations.
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In the event of cancellation by your travel companion or roommate, you are responsible for the additional resultant single supplement.
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Ritz Tours reserves the right to issue airline tickets immediately upon receipt of your tour deposit.
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Tour Fare Includes |
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Travel Protection Insurance Plan:
When you confirm a reservation and final payment is received by Ritz Tours for a scheduled group series at least 60 days prior to departure, Ritz Tours will provides coverage of your vacation travel through AIG Travel Guard, a third party insurance carrier, at no additional charge (see details of coverage in this brochure and at www.ritztours.com). Exceptions: online specials or any other promotions. We also offer an optional protection plan at your own expense, when we receive your fi nal payment inside of 60 days prior to departure. Insured customers should direct any claim requests to the insurance company.
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Air Transportation:
* For passengers departing from either New York (JFK), a round trip international economy class air ticket will be included with the tour.
* Please consult your travel agent or Ritz Tours regarding the US domestic add-on airfare if you are departing from cities other than New York (JFK).
* Your flight itinerary will be sent to you together with other travel documents two weeks prior to departure.
* Air routing is at the discretion of Ritz Tours for all of our tour packages.
* Clients purchasing their own US domestic air add-ons do so at their own risk; Ritz Tours reserves the right to change international airline used.
* All taxes and surcharges associated with airline tickets are subject to change at any time during the year. Clients are responsible for any such extra charges should they occur.
* Fuel surcharge amounts and taxes listed are included as of October 1, 2008. Fuel surcharges and taxes are subject to change at any time.
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Hotel Accommodations:
* Hotel accommodations are based on two adults sharing one twin bedded room, double occupancy.
* A customer who travels alone is required to pay a single supplement rate. A single room is subject to availability based on prior request at an additional cost.
* When the hotel listed in the brochure is not available, a similar category hotel will be substituted without prior notice.
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Meals:
Meals will be provided in hotels, local restaurants or on board domestic or international flights as mentioned in the itinerary.
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Sightseeing:
While the sightseeing program is specified in the itinerary, its final arrangements will be determined by the tour manager based on local circumstances which are beyond the control of Ritz Tours, such as weather, acts of God, dangers, incidents at sea, fire, breakdown in machinery or equipment, acts of government or authorities and wars under local condition. However, we will adhere to the original itinerary as accurately as possible.
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Admissions / Entrance Fees:
All necessary main entrance fees and cruise tickets for the programs or places specified in the tour features will be included.
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Tour Manager:
Service of professional tour manager is included in Europe.
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Tour Fare Does NOT Include |
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Airfare from your hometown to the gateway city, air ticket tax, airport taxes; tips; any charges levied by local state, federal or national government agencies or airlines; meals not mentioned in the brochure; insurance premiums; charges arising from deviation; any expenses due to delay or changes of schedule, overbooking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond Ritz Tours' control; any personal charges such as visa fee, excess baggage charges, phone bills, postage, laundry, drinks, etc.
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General Conditions |
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Unused Tour Features:
Any unused tour features either on air transportation or for land arrangements are not refundable or exchangeable.
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Tour Price Guarantee:
* All tour prices are in US dollars and are based on tariffs and rates of currency exchange in effect at the time of printing. These rates are subject to change as deemed necessary and fair by Ritz Tours.
* Your tour price is guaranteed once Ritz Tours has received your full payment. Only currency surcharges, flight schedule changes which require additional nights and cost to be added to the package will result in an assessment to each passenger.
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Departure Guarantee:
When the total number of tour members should fall below fifteen persons, Ritz Tours reserves the right to cancel the tour.
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Health:
* To ensure the smooth operation of the tour, Ritz Tours recommends that travelers be in good health. Please consult your physician regarding your wellness and ability to travel long distances. Any physical or mental disability which requires special treatment or attention must be reported to Ritz
Tours at the time of reservation. Ritz Tours will make reasonable efforts to accommodate the special needs of disabled participants, but is not responsible for any denial of services by carriers, hotels,
restaurants, or other suppliers. Tour buses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on tour busses, due to space limitations. We regret that we cannot
provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualifi ed travel companion must accompany
travelers who need assistance.
* Ritz Tours reserves the right to exclude passengers who are physically or mentally unfit to undertake long trips, in the interest of the whole tour group.
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Baggage:
* Baggage is at owner's risk throughout.
* For up to date baggage allowance restrictions, always check with the appropriate airline for the latest regulations.
* Baggage allowance varies by airline and is subject to change at any time; Some airlines may impose additional charges if you choose to check in any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies.
* Some airlines may impose additional charges if you choose to check in any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies.
* Excess baggage charge and insurance is at the owner's responsibility.
* For your own convenience and the bus capacity, we recommend one check-in luggage and one hand-carry small piece per person.
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Deviation Charge:
In addition to the airline, hotels, or transfer surcharge, there will be a US$50 per person service charge for any deviation from the tour. Deviation is subject to availability.
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Travel Documents / Air Tickets:
Upon full payment only, all travel documents, including airline e-ticket receipt and flight itinerary are sent to you 14 days prior to departure via 2nd day priority. Overnight delivery can be arranged at additional cost.
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Change Fee:
One change is allowed free of charge after your reservation is confirmed, based on availabity. US$50 will be charged for each of the subsequent changes. Once documents/tickets have been issued, no change is permitted.
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Passport:
All customer's passports must be valid for at least 6 months from the return date of your trip. Please consult with your travel agent if you have a non-US passport.
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Visa:
* No tourism entry visa required for US passport holders going to:
United Kingdom -- up to six months in duration,
Switzerland & Liechtenstein -- up to 90 days,
Italy, Vatican City & San Marino -- up to 90 days,
Croatia -- up to 90 days within a six month period,
Schengen countries -- up to 90 days, the period begins when you enter any of the Schengen countries: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden.
* The visa fee is non-refundable for any reason and is subject to change at any time.
* Ritz Tours is not responsible when you are denied entrance for any reason at any foreign country, even if you have a valid passport and visa.
* For the most current information concerning visas and foreign entry requirements, travelers may contact the U.S. embassy or consulate of the specifi c country or visit their web sites.
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Late Bookings:
Last minute booking (within 60 days prior to departure) is subject to availability, will be assessed a $50 per person surcharge and taken only with full payment.
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Charge for Children:
For child 11 year old or under, if sharing bed in a twin room with two adults, will be charged at 85% of a regular adult price; if requesting bed, the price will be the same as the regular adult price. Child 12 and older will be charged at the regular adult price. Some hotels may have maximum room occupancy limit.
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Shopping:
To meet your shopping needs, Ritz Tours' tour managers are happy to assist you with any shopping requirements, we do not take any responsibility for any items purchased at shops on the tour. Any after- sales correspondence must be between the customer and the shops.
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Client Privacy |
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Ritz Tours will not discuss or disclose any details of our clients' trip with any third party other than the clients' authorized agent, the airlines, hotels, and land & cruise operators.
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Availability of tour packages at listed prices in this brochure is limited. For the most up to date prices, please check our website www.ritztours.com.
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Detailed Breakdown of Applicable Air Taxes & Fees |
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U.S. Federal Taxes & Fees -------------------- $62.00
September 11th Security Fee ----------------- $2.50 - $10.00
Local Taxes ---------------------------------------- $20.00 - $31.00
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Responsibility |
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Ritz Tours, as tour operator, acts only as an agent for contracted services. All travel arrangements included in this trip are made on participant's behalf upon the express condition that neither Ritz Tours nor its agents shall be liable or responsible in the absence of its (or their) negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, including without limitation, any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for this trip. Participant understands that Ritz Tours neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold Ritz Tours responsible for their acts, omissions or commissions. Without their limiting the foregoing, Ritz Tours and its agents are not responsible for any losses or expenses due to delay or changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant.
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Ritz Tours accepts no responsibility for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements.
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Ritz Tours reserves the right to decline, to accept, or retain any person as tour participant, should such person's health, mental condition, physical infi rmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant.
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Ritz Tours reserves the right to substitute hotels, and alter the itinerary, withdraw any tour and make any desirable alteration for the convenience of the operation of tours.
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Ritz Tours reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Ritz Tours, and this will constitute full settlement with the tour member.
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All tour fares shown are based on the present value of foreign currencies in relation to the U.S.
dollars in effect on October 1, 2008, and in current tariffs on the same date and are subject
to change. In Europe, costs are quoted by the local handling travel agency in US dollars.
However, the local handling travel agency reserves the right to alter or adjust its costs. In the
event that the local handling travel agency increases the cost of any service within Europe,
tour fares are subject to adjustment. The local handling travel agency has sole and exclusive
control over the operation of all tours in Europe. The local handling travel agency reserves the
right to make alterations or adjustments in the itinerary as to destinations, transportation,
accommodations and all other services. Neither Ritz Tours nor any subsidiary or affi liate of Ritz
Tours shall be responsible for any such alteration made by the local handling travel agency.
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Baggage is carried at owner's risk and baggage insurance is recommended. Ritz Tours is not responsible for loss, theft, damage or delay to passenger's luggage.
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Ritz Tours is not responsible for typographical or printing errors or omissions in this brochure.
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Ritz Tours accepts no responsibility for cost, which may occur as a result of a participant failing to secure adequate insurance coverage, which coverage is highly recommended. Generally, your health insurance does not cover expenses outside the USA.
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Ritz Tours is not responsible for participant's visa or passport requirements, nor will a refund of unused services be made, nor reimbursement of any additional expenditure if a participant is denied entry to a country for this or any other reason.
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The general conditions under which you agree to utilize the services of Ritz Tours may not be amended in any way, except in writing, by an authorized offi cer of Ritz Tours. By utilizing the services of Ritz Tours, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, and such claims shall be determined according to the laws and jurisdiction of the State of California.
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The issuance of tickets and vouchers shall be deemed to be consent to the above terms and conditions.
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Terms & Conditions (Europe Cruise) |
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Reservation and Final Payment: |
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A deposit of $400 per person is required at time of booking. Final payment is due no later than 90 days prior to departure. Non payment may result in the reservation being cancelled.
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Pricing |
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Unless indicated otherwise, all prices are per person, based on double
occupancy of a cabin, or standard hotel room. Single rates are available for cruise at a
supplement of plus 50%, except for suites which are plus 100%. Single rates for land are
available at a supplement of $120 per night. Pricing is accurate at time of printing and
expected to be in effect at the time of departure. In the event of an increase in any of
the cost factors, including airfares, taxes, or other surcharges, AMA Waterways reserves
the right to increase the prices without notice. Airfares listed are estimates only from
New York; they are exclusive of airport taxes, government fees and airline imposed fuel
surcharges. Airfares from other cities are available upon request. Airfares and air taxes
quoted on your invoice or by a reservation agent are only guaranteed once full payment is
received by AMA Waterways.
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Not Included In the Price |
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Federal Inspection Fees for U.S. Customs and Immigration;
International Air Transportation Tax, Agricultural Tax; Security Fee and any other
governmental or local taxes/fees; fuel surcharges, passports/visas, excess baggage fees;
port charges/taxes, vaccinations; gratuities on cruise ships; laundry, beverages and food
not on the regular table d’hôte menu; optional excursions; all other items of a personal
nature; travel, health, personal items or accident protection plans.
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Cancellation Charges |
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In the unfortunate event that you cannot travel and you need
to cancel, please notify AMA Waterways in writing. No cancellation can be taken without
written notifi cation. Cancellations are effective from the date of receipt of the written notifi -
cation. If AMA Waterways has already issued fi nal documentation that includes air tickets,
the unused air tickets must be returned to AMA Waterways before they can be cancelled.
Please note that any name change/substitution of passenger is treated as a cancellation
and any/all applicable cancellation charges will be applied. Cancellation charges will be
assessed per person as follows when cancellation received:
* Outside 121 days prior to departure: $200 loss of deposit.
* 120-90 days before departure: 15% of the land & cruise price.
* 89-60 days before departure: 35% of the land & cruise price.
* 59-30 days before departure: 50% of the land & cruise price.
* 29-07 days before departure: 80% of the land & cruise price.
* 6 days before departure: 100% of the land & cruise price.
Cancellation charges listed above also applies towards upgrades and transfers. Insurance
premium is non-refundable. Additional fees will apply for any air tickets already issued. No
refunds will be made for unused services, or unused portions of the cruise/tour once travel arrangements have commenced. If after returning from the cruise you wish to inquire
about any cruise services provided, please ensure that all correspondence relating to those
services is received by AMA Waterways within 60 days after the cruise completed.
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Passport & Visa |
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A valid passport is required of all travelers. Passports must be
valid six months after the scheduled return date to the USA. USA citizens require visas for
Russia. Non-US citizens must consult with the appropriate consulates if any visas are needed.
Any visas, or travel documentation required to travel is the sole responsibility of the
passenger to obtain. AMA Waterways is not responsible for delays or missed portions of
your cruise/tour, relating to incorrect travel documents or visas.
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Travel Documents |
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Upon full payment only, travel documents, including air tickets,
are sent regular ground delivery 3 - 4 weeks prior to departure. If you would like your
documents sent earlier, there is a $25 charge per reservation or if you would like a
two-day delivery within the continental USA this can also be arranged for a $25 charge per
reservations.
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Airline Tickets |
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AMA Waterways determines airlines and flight schedules based on
the availability of its specifi c contracted carriers. Air tickets are economy class, unless
requested otherwise, and are issued under the terms and conditions of the relevant
airline(s). Business class air travel is available for purchase at the time of booking; please
ask your reservation agent for details. Airlines require that your exact name, as it appears
in your passport, be on your air ticket. AMA Waterways is not responsible for any issues
resulting from an incorrect name on any air ticket issued. Every effort is made to obtain
direct fl ights; however, your air schedule may require connections and overnight travel.
AMA Waterways is not responsible for any costs resulting from lost air tickets, delays,
disruptions or cancelled fl ights; lost baggage or missed connections. In the event of a lost
air ticket, the passenger will need to fi le a Lost Ticket Application with the carrier.
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Changes |
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All tickets issued by AMA Waterways have certain restrictions; they cannot
be reissued or exchanged. Any changes or refunds must be processed through AMA
Waterways. We reserve the right to charge an administration fee of $50. In addition to
any appropriate airline fees for any changes made. Any cancellation is charged under
the cancellation penalty of the airline. Airline fees vary depending on the carrier. Some air
tickets will be non-refundable.
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Special Requests |
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Requests for seat assignments, meal requirements, special
services and frequent fl yer miles are at the sole discretion of the airline; please contact the
airline directly. Not all AMA Waterways fl ights will allow frequent fl yer miles.
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Baggage |
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Please check with the appropriate airline regarding airline baggage allowances.
In most cases, airlines allow 2 bags per person to be checked in. AMA Waterways assumes no responsibility for loss, theft, damage or delay to passenger's luggage. Baggage
insurance is recommended.
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Custom Air |
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You may select your preferred carrier, flight schedule, deviations and any
related request through AMA Waterways Custom Air Desk. All requests must be made at
the time of booking.
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Transfers |
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Passengers purchasing transatlantic air through AMA Waterways will receive
a group transfer on both the scheduled arrival, between airport and ship/hotel,
and departure day between hotel/ship and airport. Please note there may be some
waiting time at the airport, every effort is made to transfer you promptly. For passengers
purchasing their own air tickets, these transfers can be purchased for convenience. Please
ask your agent for details.
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Own Air |
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For passengers making their own air arrangements, please note that you
must make your own way to/from the ship on the scheduled embarkation and
disembarkation day.
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Airline Information |
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Airfare shown in this brochure page 18-33 is from New York and is current estimates. Actual airfares from all gateways will be advised at the time of booking.
Special notes about airfare:
Airfare listed in this brochure page 18-33 does not include government entity imposed taxes and fees which include the following as of July 1, 2008:
* U.S. and international arrival and departure have charges up to $245 per person.
* September 11th Security Fee of $2.50 per enplanement in the U.S., up to $5.00 per one way trip or $10.00 for more than four enplanements.
* Passenger Facility Charges up to $18.00 per passenger.
* U.S. Flight Segment Tax for each domestic segment (takeoff and landing) of $3.30 per segment.
* U.S. Customs Fee of $5.00 per passenger for travel from any international point except Canada into the U.S.A.
* Immigration Fee of $7.00 for travel from any international point into the U.S.
* Agricultural Inspection Fee of $5.00 per passenger for travel from any international point except Canada into the U.S.A.
These taxes and fees are subject to change without notice and will be confirmed at the time of booking. The availability of air prices in this brochure is limited and at the time you purchase your tour, prices may be higher. For most current prices, ask your travel agent or call Ritz Tours.
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GENERAL INFORMATION |
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Cruise Itineraries:
Deviations to the planned cruise itineraries and hotels are
possible, although every effort will be made to keep them as they are shown in the
brochure and final documents. Should conditions render cruises' routes unsafe for
navigation, AMA Waterways reserves the right to provide alternative services, including
but not limited to, accommodation on the docked ship and/or substitute ground arrangements.
AMA Waterways will make the effort to ensure that the places visited, excursions
operated and the hotels or ships offered are as similar as possible to the ones originally
planned. Any resulting changes will not result in a refund for the original services; all
cruise routes are subject to change without notice.
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Accommodations:
The hotels listed (if any) in this brochure will be used on almost
all departures. If a change becomes necessary for any reason, hotels substituted will
be the equivalent of those shown. Please note that any deviation in the brochure full
packaged land programs will result in any long haul transfer being charged at full fare.
It is standard policy that hotel rooms are not available for check-in before 3:00pm.
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Cancellations:
AMA Waterways reserves the right to cancel, change, postpone, any
departure date and itinerary. In the event of a complete cancellation by AMA Waterways,
a full refund of money paid for the cruise/tour will be issued.
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Disabled Participants:
Any disability requiring special attention must be reported to
AMA Waterways at the time of booking. AMA Waterways will make reasonable efforts to
help accommodate the special needs of disabled cruise participants, but is not responsible
for any denial of services by carriers, hotels, restaurants, or other independent suppliers.
Tour buses are not equipped with wheelchair ramps and cabin doors are not wide enough
to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on
tour buses, due to space limitations. Wheelchair passengers should be aware of these
limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in
ports where the ship is at anchor. We regret that we cannot provide individual assistance
to a tour member for walking, getting on/off tour buses and other transportation vehicles,
or other personal needs. A qualifi ed travel companion must accompany travelers who
need assistance.
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Medical:
AMA Waterways does not employ doctors or nurses on the vessels (except
in Russia). Should you require medical attention, local medical services can be contacted
immediately. You are responsible for any and all charges resulting in either visiting the
medical services, or they visiting you. AMA Waterways is not responsible for the type or
quality of the medical services you may receive.
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Smoking:
Smoking is only allowed on the Sun Deck of all ships.
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Diets:
Please advise the AMA Waterways reservation agent at time of booking of any
special dietary requirements you may have and we will make every effort to accommodate
your request. Please note that not all diets are possible.
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Responsibility:
Ritz Tours Inc acts as agent for AMA Waterways Inc. Chatsworth,
California (hereinafter referred to as "AMA"). AMA is responsible to you in making
arrangements for the services offered in this brochure. Transport on river cruise ships
(hereinafter referred to as "ships") or any other form of transport (hereinafter referred to
as "transport") is provided by the owners, operators and charterers (hereinafter referred
to as the "supplier"). Airlines, hotels and other suppliers providing services are
independent suppliers (hereinafter also referred to as "supplier") and are not principals,
agents, employees or partners of the AMA or its affi liates. AMA does not own or operate
any ships/transport; the suppliers are independent of AMA. You will not have the right to
claim or recover against AMA as a consequence of any negligent or willful act or failure
to act of any suppliers of the conditions or operation of any ship/transport. Your and the
suppliers obligations and liabilities are subject to any and all terms and conditions of the
suppliers’ contract of carriage and any and all of the governmental laws and regulations,
including without limitation, choice of law, jurisdiction of disputes and limitations of liability
and limitations on the time of claims. The cruise participant agrees that AMA shall not
be liable for any damage, loss (including personal injury, death, and property loss) or
expense occasioned by any act or omission of any supplier providing services, or any
insurer or insurance administrator under the Travel Protection Plan, or of any other
person. If the services of the supplier cannot be delivered or there are changes in an
itinerary for reasons beyond the control of AMA, AMA will arrange for the provision of
comparable services, where and when possible. Any resulting additional expense will be
payable by the cruise participants and any resulting saving will be refunded by AMA to
cruise participants.
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California Seller of Travel Law:
AMA Waterways Inc. is a registered seller
of travel in the State of California, CST #2065452-40. AMA Waterways Inc. is also a
participant in the Travel Consumer Restitution Fund. Registration as a seller of travel
does not constitute an approval by the State of California. California law requires that
all payments are deposited into a trust account. AMA Waterways Inc. maintains a trust
account with Citibank West.
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Agreement:
Payment of deposit and/or issue of fi nal documents shall be deemed
your consent to the terms and conditions herein. The statements herein and the contract
between cruise participants and AMA are made and entered into in Los Angeles
County, California. In the event of any legal or equitable action is initiated concerning
the interpretation, enforcement, or breach of any term, obligation, or duty as contained
or related to these Terms and Conditions, shall be governed by the laws of California,
at the State court in and for Los Angeles County, California. AMA and each cruise
participant expressly waives the right to a jury trial and agrees that legal proceedings,
if any, must be fi led within 60 days following the date of cruise completion. Each cruise
participant understands that AMA will be accepting that participant’s booking in
reliance upon such participant’s acceptance of the terms and conditions as outlined in
this brochure. Terms and Conditions listed are those in effect at time of printing and
will remain until replaced. Any new or reissue of Terms and Conditions will replace all
previous versions. No person, other than an authorized representative of AMA by a
document in writing, is authorized to vary, add or waive any term or condition in this
brochure, including any term or condition set forth in the preceding provisions.
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Passenger Contract:
All transport onboard ship is provided subject to the terms and
conditions of the Passenger Contract that you will receive with your fi nal documentation.
The passenger contract is governed by the Law of Switzerland and is subject to the limits
of liability and claims laid out under the Athens Convention Relating to the Carriage of
Passengers and Their Luggage by Sea, 1974 and the international Convention on
Limitation of Liability for Maritime Claims. Any disputes will be litigated exclusively in the
courts of Basel, Switzerland.
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Plan and book your vacation with a Ritz Tours Expert. We offer
the Best Quality Tours at The Most Affordable Prices - Guaranteed ! |
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Call us now or |
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What distinguishes Ritz Tours from its competitor in the marketplace? Find out
more ! |
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